Technical Support Consultant Expert

3 weeks ago


Corvallis, Oregon, United States ACDI - Access Control Devices, Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Consultant to join our team at ACDI - Access Control Devices, Inc.

Key Responsibilities
  • Provide post-sales technical support to customers using various communication channels, including phone, email, and chat.
  • Diagnose and resolve technical issues in a timely and professional manner.
  • Escalate complex issues to second-level support when necessary.
  • Collaborate with cross-functional teams to ensure seamless support experiences for customers.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 1 year of experience in technical support.
  • Excellent communication and problem-solving skills.
  • Familiarity with operating systems, networking, and software applications.
Preferred Qualifications
  • Fluency in English and French.
  • Experience with virtualization technology, scripting languages, and database management.
  • Knowledge of print management software, such as PaperCut.
Salary

$65,000 - $85,000 per annum, depending on experience.



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