Technical Support Consultant Expert
3 weeks ago
We are seeking a highly skilled Technical Support Consultant to join our team at ACDI - Access Control Devices, Inc.
Key Responsibilities- Provide post-sales technical support to customers using various communication channels, including phone, email, and chat.
- Diagnose and resolve technical issues in a timely and professional manner.
- Escalate complex issues to second-level support when necessary.
- Collaborate with cross-functional teams to ensure seamless support experiences for customers.
- Bachelor's degree in Computer Science or related field.
- Minimum 1 year of experience in technical support.
- Excellent communication and problem-solving skills.
- Familiarity with operating systems, networking, and software applications.
- Fluency in English and French.
- Experience with virtualization technology, scripting languages, and database management.
- Knowledge of print management software, such as PaperCut.
$65,000 - $85,000 per annum, depending on experience.
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