Diesel Shop Service Advisor

4 weeks ago


Columbus, Ohio, United States Wiers Full time
Job Description

We are seeking a skilled Service Advisor to join our team at Wiers, a premier provider of fleet maintenance and repair solutions. As a Diesel Shop Service Advisor, you will be the primary point of contact for our clients seeking diesel engine services.

Your role will be crucial in maintaining exceptional customer satisfaction and ensuring smooth operations within our service department. Responsibilities include:

  • Assigning work to qualified technicians
  • Dispatches and assigns work with instructions to technicians
  • Creates written documentation regarding customer concerns
  • Invoices completed repair orders prior to releasing the vehicle
  • Can effectively utilize businesses 'system to look up parts and invoice parts
  • Obtains authorization and ensures documents are signed prior to releasing the trucks to customer
  • Follows up with the parts department to ensure that all needed parts are ordered and confirm estimated delivery date
  • Builds positive and enduring relationships with customers for repeat business.

Requirements:

  • Minimum 3 years' experience truck service and repair work
  • Minimum 5 years' experience administrative and clerical work
  • Ability to ensure process compliance
  • Excellent time management and goal-setting skills
  • Positive and friendly attitude
  • Considerate and emotionally intelligent

We offer a competitive salary, robust benefits package, and the support you need to balance your professional and personal life. If you thrive in a dynamic environment and have a keen eye for detail, we want you on our team.

Why Work at Wiers?

  • Cutting-Edge Technology:

Work with state-of-the-art tools and equipment that allow you to perform at your best and stay ahead in the rapidly evolving commercial vehicle industry.

  • Professional Growth:

Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.

  • Collaborative Environment:

Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas.

  • Impactful Work:

Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. We take pride in the critical role we play in the supply chain.

  • Comprehensive Benefits:

Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.



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