Customer Service Professional

4 days ago


Port Saint Lucie, Florida, United States Teleperformance USA Full time
Overview

Teleperformance USA is a leading global digital business services company that delivers innovative solutions to help brands streamline their operations and achieve meaningful results.

We pride ourselves on our diverse team of over 500,000 people who speak more than 300 languages and work together to support our clients, communities, and the environment.

Our commitment to providing an exceptional employee experience is reflected in our comprehensive benefits package, which includes paid training, competitive wages, full medical, dental, vision, 401k, and paid time off.

As a Customer Service Representative at Teleperformance USA, you will be part of a collaborative and engaging team that values diversity, inclusion, and growth opportunities.

Job Responsibilities
  1. Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  2. Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
  3. Calmly attempt to resolve and de-escalate any issues.
  4. Evaluate interactions when necessary and provide feedback on call issues.
  5. Upsell as required.

The estimated annual salary for this position is $40,000 - $60,000 based on location and experience.

About the Role

This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

A minimum of 6 months of customer service experience is preferred, along with a high school diploma or equivalent.

Please note that this position is based onsite at our Port St. Lucie, FL site location and hires must reside within a 30-mile radius.

About Us

At Teleperformance USA, we believe in creating a workplace that is inclusive, supportive, and conducive to happiness and a healthy work-life balance.

We are committed to equality of opportunity and welcome applications from all qualified candidates.

Tel:
Address: Port St. Lucie, FL
Requisition ID: 2024-57448 Category: Customer Service/Support Country: United States



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