Private Bank Integration Manager

2 days ago

Johnston, United States Citizens Full time
Job Title: Senior Integration Manager - Private Bank

Citizens is seeking a highly skilled Senior Integration Manager to enable Private Bank customers to access their data from within third-party applications. This role will work closely with internal and external stakeholders to drive data sharing efforts and build relationships with external data aggregators and platforms.

Key Responsibilities:
  • Operate at the nexus of internal and external parties to accelerate and drive data sharing efforts between Citizens and third-party platforms used by Private Bank clients.
  • Build relationships and engage directly with external data aggregators and platforms to understand data needs and enable data sharing for mutual Citizens and platform customers.
  • Leverage knowledge of data sharing options to drive business results.
  • Serve as liaison between external data aggregators and platforms, Private Bank leadership, Private Bankers, Citizens technical delivery teams, and Citizens product teams.
  • Understand nuances of Citizens Private Bank client types, external platforms, and specific data needs of each platform.
  • Create and drive roadmap of engagement with external data aggregators and platforms to meet needs of Citizens Private Bank clients.
  • Coordinate roadmaps between Citizens and external platforms; align priorities between bank and platforms/aggregators.
  • Bring voice of customer into Citizens technical roadmap planning. Partner with product leads of Citizens business lines to advance external data sharing in coordinated manner.
  • Propose changes and enhancements to continually improve customer/platform/aggregator experience.
  • Serve as subject matter expert, providing guidance and knowledge to Citizens Private Bank clients, bankers, and support teams on all things data sharing, including assisting to resolve client-specific issues and escalations.
  • Create, maintain, and improve support procedures and documentation, and keep support colleagues up to date on defects, changes, and improvements to our open banking services.
Requirements:
  • Experience driving a roadmap and managing internal and external executive relationships.
  • 5 years of experience in the banking or fintech space.
  • 5 years of experience working with clients/external partners.
  • Excellent verbal and written communication skills, including ability to explain complex issues and solutions to all levels of the organization.
  • Strong proficiency with PowerPoint and executive presentations.
  • Strong project management skills, with ability to prioritize and manage multiple conversations and initiatives simultaneously within a fast-paced, results-oriented environment.
  • Experience with client types covered in Citizens Private Bank.
Preferred Qualifications:
  • Business development background.
  • Core banking knowledge across consumer, business, and commercial lines.
  • Experience with complex data mapping and integration patterns across multiple internal legacy and cloud systems.
Education, Certifications, and/or Other Professional Credentials:
  • Bachelor's degree or relevant work experience.
Hours and Work Schedule:
  • Hours per Week: 40
  • Work Schedule:
M-F 8-5 Hybrid 3 days in office 2 days remote. Can be out of the Westwood MA, Boston MA, Johnston RI, or NYC offices.

Citizens offers competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.

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