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Front Desk Representative

2 months ago

Walterboro, South Carolina, United States Holiday Inn Express Walterboro Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express Walterboro. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures, ensuring a smooth and efficient experience.
  • Room Assignments: Assign rooms to guests, taking into account their preferences and requirements.
  • Guest Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services and amenities.
  • Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, and maintaining a clean and organized workspace.
  • Team Collaboration: Work closely with other hotel staff to ensure seamless service delivery and resolve any issues that may arise.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests from diverse backgrounds.
  • Problem-Solving Skills: Ability to think critically and resolve guest complaints in a professional and courteous manner.
  • Language Skills: Fluency in English, with the ability to communicate effectively with guests and colleagues.
  • Technical Skills: Basic computer skills, including proficiency in hotel management systems and software.
  • Flexibility: Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a uniform and great room discount.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
  • Team Environment: A supportive and collaborative team environment, with opportunities to work with colleagues from diverse backgrounds.