RPA Automation Specialist

3 weeks ago

Athens, Alabama, United States IBM Full time
Job Title: RPA Automation Specialist

Job Summary:

We are seeking a skilled RPA Automation Specialist to join our team at IBM. As an RPA Automation Specialist, you will be responsible for managing and providing ongoing support for unattended bots within our clients' RPA environment. The ideal candidate will have deep technical expertise in Blue Prism and hands-on experience in bot maintenance, troubleshooting, and optimization.

Key Responsibilities:

* Bot Monitoring & Maintenance: Monitor unattended Blue Prism bots for performance and uptime, manage bot schedules, triggers, and queues, ensuring smooth operations of automation workflows, perform routine checks and preventive maintenance to ensure bots are functioning optimally.

* Troubleshooting & Incident Management: Identify, analyze, and resolve technical issues related to bot failures or performance degradation. Provide timely support for incidents and escalate critical issues to appropriate teams when necessary. Troubleshoot connectivity, integration, and system-related issues between bots and applications.

* Bot Development & Enhancements: Collaborate with RPA developers to improve or enhance bots based on business requirements or performance gaps. Deploy bot updates or improvements, ensuring minimal downtime and seamless integration with existing processes and change management process for the client, maintain proper documentation for bot updates, troubleshooting steps, and fixes.

* Support & Collaboration: Provide guidance and technical support for business users for unattended bots. Work closely with IT, business teams, and other stakeholders to ensure that the RPA solution aligns with business objectives and requirements. Assist in training end-users on bot usage, troubleshooting common issues, and best practices.

* Performance Monitoring & Reporting: Generate reports on bot performance, execution outcomes, and exception handling for management review. Continuously analyze bot logs to identify trends, potential risks, and opportunities for optimization.

Requirements:

* Proven experience with Blue Prism RPA tool, including development and/or support of unattended bots.

* Solid understanding of RPA infrastructure, architecture, and best practices.

* Experience in troubleshooting Blue Prism processes, bot scheduling, and system integration issues.

* Familiarity with automation processes across different business functions.

* Strong knowledge of related technologies such as SQL, .NET, and basic scripting languages (VBA, PowerShell, etc.) is a plus.

* Ability to analyze and interpret logs to debug errors and optimize performance.

Preferred Qualifications:

* Blue Prism Developer/Professional certification.

About IBM:

IBM is a leading technology and consulting company that is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are seeking a skilled RPA Automation Specialist to join our team and contribute to our mission of accelerating our clients' businesses through the power of collaboration.

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