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Retail Sales Specialist

2 months ago

Houston, Texas, United States Mashburn LLC Full time

ABOUT MASHBURN LLC
Mashburn LLC is a premier apparel and lifestyle brand established in 2007, dedicated to providing exceptional service and quality products.

Our company is known for its carefully curated selection of menswear (Sid Mashburn) and womenswear (Ann Mashburn), alongside a range of other distinguished brands.

We aspire to be the leading omnichannel lifestyle destination, embodying a blend of service, style, accessibility, and luxury, offering the finest in every category.

ROLE OVERVIEW
As a Retail Sales Specialist in our Ann Mashburn location, your primary responsibility will be to exemplify our brand values through your interactions with customers.

You will create an inviting and unforgettable shopping experience by identifying and understanding client needs, proposing thoughtful solutions, nurturing trusted relationships, and ensuring timely follow-ups.

Your role will also involve enhancing business growth by proactively reaching out to clients and sharing updates on new offerings and events.

Additionally, you will support the daily operations of the store, ensuring that our brand standards are upheld across all facets of the business.

KEY RESPONSIBILITIES

  • Ensure every customer feels welcomed and valued by exceeding their expectations and delivering an exceptional brand experience.
  • Exhibit comprehensive knowledge of products and styling to assist customers of diverse shapes, sizes, and ages.
  • Maintain an active client portfolio, regularly contacting clients and providing suitable follow-up.
  • Foster meaningful relationships with customers to personalize interactions, cultivate loyalty, and develop brand advocates.
  • Consistently meet or surpass individual and store sales targets on a monthly and seasonal basis.
  • Collaborate effectively with fellow associates, promoting open communication to guarantee a uniform customer experience and contribute to a positive workplace atmosphere.
  • Demonstrate a commitment to continuous learning and personal growth.
  • Ensure seamless operations and processes in accordance with brand guidelines.
  • A passion for womenswear, along with knowledge of fabrics, garment construction, and styling, is preferred.

IDEAL CANDIDATE PROFILE
The ideal candidate will possess a friendly and enthusiastic demeanor, coupled with a strong desire to serve others and create memorable experiences.

Key attributes include:

  • Proven ability to quickly establish rapport and relationships with customers and colleagues.
  • Demonstrated success in driving and exceeding individual and team sales objectives.
  • Excellent communication skills, with the ability to manage multiple tasks gracefully.
  • Strong organizational skills, attention to detail, and follow-up capabilities.
  • A proactive, self-motivated mindset that introduces innovative ideas and solutions.
  • A resourceful problem-solver and team player with a willingness to tackle any task.
  • A positive, flexible, and creative approach to challenges, even under pressure.
  • Interpersonal skills to influence and collaborate with others across various roles.
  • A keen eye for opportunities to enhance business, boost morale, and resolve issues.
  • An entrepreneurial spirit and enthusiasm for growth within Mashburn LLC.

We reflect our Core Values of Hopeful, Helpful, Hardwork, Nimble, Hospitable, and Humble in all that we do.