Lead EyeCare Advisor

4 weeks ago


Fall River, Massachusetts, United States EssilorLuxottica Full time
Job Summary

The Lead EyeCare Advisor is a key role within EssilorLuxottica, responsible for delivering exceptional patient experiences and ensuring the highest quality optometric care. This position requires a strong focus on customer service, leadership skills, and the ability to work effectively in a fast-paced retail environment.

Main Responsibilities

Greet customers promptly and provide a welcoming experience
Explain all required paperwork, tests, products, and services
Identify special needs and consult with Optician, Managing Doctor, or Retail Management as necessary
Show patience and courtesy to indecisive or difficult customers and patients
Perform work accurately and thoroughly despite time pressure and customer volume

Requirements

High School graduate or equivalent
1 Year of experience in customer service, retail, and/or optical
Strong customer service skills, leadership skills, and problem-solving ability
Familiarity with cash register, computers, and calculators
Organization and sales skills
Strong basic math skills
Knowledge of office and store merchandise
Strong interpersonal skills

Benefits

EssilorLuxottica offers a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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