Front Desk Auditor

3 days ago


Athens, Ohio, United States Hampton Inn Athens, OH Full time
Summary: The Night Auditor at Hampton Inn Athens, OH is responsible for ensuring a seamless guest experience while maintaining the accuracy of previous day's business. This role requires excellent customer service skills and attention to detail in handling cash transactions and balancing accounts.

We offer a competitive salary of $15.00 per hour, making it an attractive opportunity for those looking to start their career in hospitality. As a Night Auditor, you will work in a fast-paced environment, processing guest check-in and check-out, delivering messages and packages, and maintaining accurate guest and room status information.

The ideal candidate will have a high school diploma or equivalent, with strong communication and problem-solving skills. They must be able to work effectively in a team environment, prioritizing tasks and managing time efficiently. Physical demands include regular talking and hearing, frequent standing and walking, and occasional lifting of up to 30 pounds.

Essential Duties and Responsibilities:
  • Process guest check-in and check-out in a friendly and efficient manner
  • Provide exceptional customer service, responding promptly to guest needs and resolving issues in a timely manner
  • Reconcile previous day's business, ensuring accuracy in cash handling, charges, and payments
  • Deliver messages, mail, and packages to guests in a timely manner
  • Maintain accurate guest and room status information through thorough reviews

Competencies:
  • Customer Service: Manage difficult situations, respond promptly to guest needs, and solicit feedback to improve service
  • Safety: Maintain a safe work environment, adhering to standard operating procedures and safety guidelines
  • Communication: Read, analyze, and interpret documents, respond to common inquiries, and interact clearly with colleagues and guests


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