Enterprise Telephony Architect

3 days ago


San Francisco, California, United States salesforce Full time

We're looking for a highly skilled Enterprise Telephony Architect to join our dynamic team at Salesforce. This is an exceptional opportunity to shape the future of our products and deliver exceptional experiences to our customers.

About the Role:

This Senior Principal Software Engineer position will play a critical role in architecting, designing, implementing, testing, and delivering highly scalable enterprise-grade digital engagement platforms from the ground up. As part of this role, you will master our development process, culture, and code base, then improve it. You will also operate optimally in the hybrid engineering model where engineers are encouraged to be able to craft and complete the vital work to ensure quality in their own code as well as other engineers.

Responsibilities:

  • Design, implement, test, and deliver highly scalable enterprise telephony systems with advanced features and functionalities.
  • Mentor others in development technologies, tools, and processes, fostering a culture of knowledge sharing and innovation.
  • Present your own designs to internal/external groups and review designs of others, ensuring alignment with company goals and objectives.
  • Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics.
  • Participate in the team's on-call rotation to address sophisticated problems in real-time and keep services operational and highly available.

Requirements:

  • 10+ years of professional software development experience in implementing and operating enterprise software stack at scale.
  • Deep domain knowledge of OSI level 3-5, WebRTC, SIP, and other telephony layer protocols and technology.
  • Proficiency in build/deployment pipeline and infrastructure as code framework such as Terraform.
  • Proven understanding in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.).
  • Validated understanding of Database technologies such as SQL, PL/SQL and relational database schema design.
  • A related technical degree required.

Preferred Qualifications:

  • Experience building highly scalable enterprise telephony systems in the past.
  • Experience with Agile software development and test-driven development.
  • Track record of being a top performer in current and past roles.

Compensation Package:

The estimated salary range for this role is $150,000-$200,000 per year, depending on qualifications and experience. Salesforce offers a comprehensive benefits package, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Please visit our benefits site for detailed information.

About Salesforce:

Salesforce is the Customer Company, inspiring the future of business with AI + Data + CRM. We empower companies across every industry to blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Join Our Team:

Salesforce welcomes all. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.



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