Mobile Data Computer Program Manager

1 week ago

Washington, Washington, D.C., United States Compass Solutions Full time
Job Title: Mobile Data Computer Program Manager

Compass Solutions is seeking a highly skilled Mobile Data Computer Program Manager to lead our team in delivering large-scale projects and initiatives. As a key member of our IT division, you will be responsible for managing and tracking program progress, preparing status reports, and ensuring conformance with program task schedules and costs.

Key Responsibilities:
  • Lead teams on large projects or significant segments of large complex projects.
  • Analyze new and complex project-related problems and create innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.
  • Provide applications systems analysis and programming activities for a Government site, facility, or multiple locations.
  • Prepare long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.
  • Oversee all aspects of MDC projects.
  • Ensure conformance with program task schedules and costs.
  • Support various project tasks associated with Mobile Data Computers.
  • Provide assessments of technical and operational practices associated with upgrades and system changes based on leading industry standards specific to the requested technology.
  • Plan, organize, and conduct research in a variety of areas, such as new or existing products, science, social science, law, or business in support of an IT initiative.
  • Analyze information and statistical data to prepare reports and studies for use by professionals.
  • Participate in budget planning and forecasting activities.
  • Develop and maintain program documentation, including project plans, timelines, and reports.
  • Collaborate with internal and external stakeholders to gather requirements and ensure alignment with program objectives.
  • Monitor and evaluate program performance metrics and provide regular reports to management.
  • Provide IT support for Mobile Routers, including router imaging, router installation, vehicle electrical wiring for router equipment, performs minor repairs, software updates and installation, router performance reports and review, bi-annual maintenance, tablets/toughbooks, imaging and configuration, testing of software updates and security patches, MPS and CAD user administration, execute major deployment plans for FEMS and MPD, bi-annual maintenance, coordinate firewall requirements with OCTO for additional agency SW as required, vehicle electrical wiring for tablet/toughbooks.
  • Develop test strategies, devices, and systems.
  • Perform stress and performance tests on a variety of computer hardware including circuit boards, processors, and wiring.
  • Provide IT department support services including system and radio technology, dispatch operations, network system support and operations, subscriber radio and maintenance and support, and all other agency applications.
  • Provide IT support to the 911/311 call floor, including reviews daily checks of call floor workstations, tests software updates, troubleshoots software bugs, monitors and escalates major system glitches, and provides end-user IT support.
Requirements:
  • Bachelor's degree in IT or related field or equivalent experience; or a current PMP Certification.
  • 6-10 years of experience developing project scopes and plans.
  • 6-10 years of managing and tracking program progress against the project plan in an enterprise environment.
  • 6-10 years of preparing status reports.
  • 6-10 years of experience with MS Project or similar project planning software.
  • 3 years of experience working with mobile data computers.
  • Experience with IT principles, methods, practices, and concepts associated with life cycle management, performance monitoring, and quality assurance.
  • Experience with IT principles, methods, practices, and concepts associated with system security, and technical documentation methods and procedures.
  • Experience participating in developing recommendations on trends and new technologies within the context of agency policies, plans, and management strategies.
  • Experience with IT security principles, methods, and tools to participate in defining IT security requirements and support security applications.
  • Experience with systems analysis methods, tools, and technical documentation methods to translate requirements into basic system specifications.
  • Experience with operating systems installation and configuration procedures to assist in installing and maintaining the operating system environment.
  • Experience with network standards, and network management tools to perform routine network configuration management functions.
  • Experience with maintaining database operations and assisting in returning disrupted database systems to normal operations.
  • Experience monitoring system performance and recovering data in the event of hardware/software failure.
  • Experience with customer support, problem resolution databases, and troubleshooting techniques.

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