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Client Relations Specialist

2 months ago

Stone Mountain, Georgia, United States James Brown - State Farm Agent Full time
Job Overview

Benefits:

  • Attractive compensation package

ROLE SUMMARY:
Your contribution to our established agency, with over 35 years of experience, is vital for maintaining our operational excellence and ensuring client satisfaction. This part-time role necessitates your availability during standard business hours, specifically from 9am to 5pm, to guarantee the seamless functioning of our agency. Your duties will encompass building strong client connections, acting as a bridge between client requirements and agency functions, and actively promoting relevant products and services to enhance our clients' experiences.
KEY RESPONSIBILITIES:
  • Develop and maintain client relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, precise, and courteous customer support, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Encourage enduring and productive customer interactions.
  • Provide coverage for the office during peak times when primary staff members are unavailable.
  • Availability to work during standard business hours is essential.
REQUIRED QUALIFICATIONS:
  • Prior experience in sales, whether in retail, telemarketing, or as a sales representative, is preferred.
  • Experience in managing client accounts is advantageous.
  • Interest in marketing tailored products and services based on client needs.
  • Exceptional communication abilities, including written, verbal, and listening skills.
  • Commitment to outstanding customer service.
  • Ability to anticipate and understand client needs.
  • Capability to relate effectively to clients.
ADDITIONAL BENEFITS:

Compensation structure includes salary plus performance-based incentives.
Options for remote work are available.

Flexible work-from-home arrangements can be discussed.