Supervisor - Training & Quality - Telecommute
1 week ago
Maximus is seeking a highly skilled and experienced Supervisor - Training & Quality - Telecommute to join our team. As a key member of our organization, you will be responsible for providing supervision, coaching, and development to agents who respond to written Federal Student Loan inquiries.
Key Responsibilities:- Supervise correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contract center expectations.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing, and disciplinary decisions.
- Bachelor's degree in a related field.
- Active military service members, their spouses, and veteran candidates are encouraged to apply.
- Ability to work in a home office environment with a private and secure workspace.
- Competitive compensation based on job location, education, training, experience, and internal value analysis.
- A variety of benefits, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
- Opportunities for professional growth and development.
Maximus is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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