Supervisor - Training & Quality - Telecommute

1 week ago


Memphis TN, United States MAXIMUS Full time
Job Title: Supervisor - Training & Quality - Telecommute

Maximus is seeking a highly skilled and experienced Supervisor - Training & Quality - Telecommute to join our team. As a key member of our organization, you will be responsible for providing supervision, coaching, and development to agents who respond to written Federal Student Loan inquiries.

Key Responsibilities:
  • Supervise correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures.
  • Participate in meetings and recommend changes to policies and procedures.
  • Support and enforce contract center expectations.
  • Evaluate employee key performance indicators and identify training needs and development opportunities.
  • Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
  • Make recommendations to the higher-level manager for hiring, firing, and disciplinary decisions.
Requirements:
  • Bachelor's degree in a related field.
  • Active military service members, their spouses, and veteran candidates are encouraged to apply.
  • Ability to work in a home office environment with a private and secure workspace.
What We Offer:
  • Competitive compensation based on job location, education, training, experience, and internal value analysis.
  • A variety of benefits, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
  • Opportunities for professional growth and development.

Maximus is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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