IT Support Specialist
2 weeks ago
Harvest Preparatory Academy is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for providing top-notch support and maintenance for our IT equipment, including desktops, servers, and network infrastructure.
Key Responsibilities:
- Perform regular support and maintenance tasks to ensure optimal performance of our IT systems
- Handle IT issues and problems, reporting and requesting assistance from IT management as needed
- Assess and ensure help desk tickets and technical issues are adequately recorded
- Prioritize help desk tickets and work on resolutions in priority order
- Perform printer maintenance and ensure all IT systems are up-to-date
- Provide one-on-one training for unique HPA IT systems as needed
- Monitor and maintain network and internet connectivity
- Backup all updated files, programs, and folders
- Create and clean up user accounts
Requirements:
- High School Diploma or GED
- Three (3) years experience in IT field or comparable education in IT field
- Bilingual preferred but not required
Desired Attributes:
- Self-starter and motivated worker
- Strong leadership skills
- Ability to multitask
- Strong organization skills
- Strong communication skills
- Ability to work independently and research solutions
- Knowledge of Windows and Mac operation systems, applications, and settings
- Knowledge of MS Office applications
- Knowledge of Cisco phone systems a plus but not required
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