Cafe Experience Representative: Community Ambassador

1 week ago


King of Prussia, Pennsylvania, United States Capital One Careers Full time

Join Capital One Careers as a Cafe Experience Representative and become a valued member of our team. As a Community Ambassador, you will be at the heart of our community, introducing customers to our best-in-class services, creating memorable experiences, and driving brand awareness at our Cafes.

This role is perfect for an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people. You will have strong teamwork, problem-solving, and customer experience skills.

About This Opportunity
  • You will bring the Cafe experience and our brand to life by creating an inclusive environment where all customers and team members feel welcome.
  • You will proactively engage with customers and the community in all areas of the Cafe, helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys.
  • You will guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
Responsibilities
  1. Be a team player and work with an energized team of Ambassadors, helping to inspire teammates as they inspire you.
  2. Stay curious, adaptable, and have a desire to learn and grow through self-development.
  3. Continually learn new digital and technical skills.
  4. Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Cafe.
  5. Volunteer within the community and be an advocate for financial literacy.
What We're Looking For
  • A High School Diploma, GED, or Equivalent Certification.
  • At least 1 year of Retail, Sales, or Customer Service experience.

We estimate the salary range for this position to be between $35,000 and $55,000 per year, depending on your qualifications and location.

Capital One offers a comprehensive benefits package, including health, financial, and other benefits that support your total well-being. Learn more about our benefits at the Capital One Careers website.

As an equal opportunity employer, we value diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.



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