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Clinical Phone Coordinator
2 months ago
Join our dedicated team at Forefront Dermatology. We are seeking a Clinical Phone Coordinator to support our operations. If you are passionate about enhancing patient care and thrive in a dynamic setting, this role may be ideal for you.
Position Details:
Full Time:
Monday 7:30am-4:30pm
Tuesday 8am-4:30pm
Wednesday 7:30am-4:30pm
Thursday 8am-4:30pm
Friday 7:30am-4:30pm
Summary:
The Clinical Phone Coordinator serves as the primary contact for patients and healthcare professionals, facilitating the coordination of ongoing medical care.
Experience in managing calls, handling prior authorizations, and addressing appeals and denials is essential; experience in dermatology is preferred.Benefits:
- Comprehensive health, dental, and vision insurance
- Health Savings Account with a $500 matching contribution
- Eligibility for Paid Time Off and Holiday pay
- Company-paid life insurance and long-term disability (for full-time employees)
- Access to voluntary short-term disability insurance (for full-time employees)
- Additional life insurance options
- Eligibility for Accident and Critical Illness Insurance, Hospital Indemnity, and Cancer Guardian
- 401K plan with employer contributions
- Profit sharing opportunities
- Employee discounts
- And much more
Key Responsibilities:
- Triage and document all incoming clinical phone inquiries, including patient emergencies and pharmacy-related calls, to ensure quality patient care.
- Communicate effectively on behalf of healthcare providers to patients as directed.
- Document messages in patient records as necessary.
- Manage new, renewal, and refill prescriptions through the EMR system, ensuring accurate tracking of prior disbursements.
- Adhere to compliance standards and complete necessary training.
- Perform other related duties as assigned.
Qualifications:
Education:
- High school diploma or GED required.
- Minimum of 3 years of relevant clinical or complex scheduling experience, preferably in Dermatology or a similar field.
- Certification as a Medical Assistant is preferred but not mandatory.
Knowledge, Skills, and Abilities:
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated leadership capabilities, serving as a role model in professional conduct and adaptability.
- Proficient organizational and computer skills.
- Ability to collaborate effectively with staff, clients, and the public.
- Capacity to manage multiple tasks and prioritize effectively, both independently and as part of a team.
- Commitment to maintaining confidentiality.
Physical Demands:
- Ability to communicate in a busy office environment.
- Proficient in operating office equipment (telephone, computer, fax, copier).
- Ability to communicate via telephone.
- Ability to sit for extended periods during the workday.
