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Contents Restoration Supervisor
2 months ago
Position Objective
To ensure exceptional customer satisfaction by surpassing expectations and fulfilling the company's service commitments through the efficient and profitable execution of our fire, water, and contents restoration services.
Oversee the prompt and profitable execution of all services necessary to manage contents and restore affected personal belongings to their original state.
Key Responsibilities
- Manage estimates from subcontractors
- Onboard new clients
- Finalize content projects with clients
- Schedule laborers and cleaning staff
- Coordinate subcontractor schedules
- Maintain a stock of materials for contents restoration projects
- Organize the packing and cataloging of damaged items for processing
- Perform hands-on production tasks as required
- Conduct minor equipment repairs
- Engage with clients and conduct in-home evaluations as necessary
- Keep project documentation organized
- Ensure technicians meet their daily performance targets
- Train both new and existing content leads and technicians
- Uphold safety standards with equipment
- Maintain a tidy and safe warehouse environment
- Manage and dispose of total loss inventory
- Maintain detailed records
- Track the sequence of events
- Capture detailed photographs
- Monitor technician performance
- Ensure work is completed accurately and within deadlines
- Manage inventory supplies
- Keep job spreadsheets updated
- Ensure daily job notes are entered in the system for active projects
- Supervise daily technician activities
- Exhibit attention to detail
- Demonstrate follow-through
- Maintain organization
- Enjoy problem-solving
- Foster a positive work environment
Additional Responsibilities
- Participate in company meetings
Authority and Decision-Making
- Schedule cleaning and labor staff
- Contribute to the development of strategic objectives
Collaborative Relationships
- Collaborate with Managers to review and oversee job processes
- Work with the Contents Manager on hiring, training, and managing contents processing staff
Performance Skills
- Oral Communication – Communicates clearly and persuasively in various situations, effectively engaging in both small and large group settings.
- Written Communication – Produces clear, organized correspondence and documentation, ensuring accuracy in spelling and grammar.
- Team Building – Fosters a cohesive team environment, balancing immediate and long-term needs while promoting open communication.
- Planning & Organizing – Understands and prioritizes the short-term goals of the Contents Department in alignment with other departments.
- Dependability – Consistently punctual and reliable, following instructions and seeking feedback for performance improvement.
- Technology – Proficient in standard software tools to enhance work efficiency and accuracy, effectively utilizing communication technology for reporting.
Qualifications - Skills and Experience
A college degree is preferred, or four years of experience in the cleaning/restoration industry with a High School diploma or GED. Supervisory experience is advantageous.
- Technical expertise
- Bilingual skills (preferred)
Advanced technical skills, experience, and certifications in contents packing and processing are required.
- Mathematical skills
Proficient in mathematics, capable of translating remaining work into manpower planning and project timelines, as well as assessing labor time reporting and estimating job costs.
- Computer skills
Intermediate to advanced proficiency in computer applications, particularly MS Word and Excel. Familiarity with Xactimate software is beneficial.
- Listening skills
Skilled in receiving feedback and probing for additional information, providing timely responses to inquiries.
- Certificates, Licenses, and Registrations
No specific certifications are required for this position.
Physical Requirements
While performing job duties, the employee is regularly required to sit, use hands for handling, reach with arms, and communicate verbally. Frequent standing and walking are necessary, along with the ability to lift and/or move up to 10 pounds regularly and up to 50 pounds frequently.
Work Environment
- Daily exposure to the workshop where vehicles and equipment are maintained and contents are processed. Employees may encounter environments with standing water, sewage, heat loss, fire damage, and mold.
- The noise level in the work environment is moderate to high.