Field Service Engineer III

3 days ago

Los Angeles, California, United States Bruker Full time
Job Overview

Bruker, a leading analytical instrumentation company, seeks an experienced Field Service Engineer to join its team of service professionals. As a Field Service Engineer, you will be responsible for providing timely, accurate, and professional service and support to customers, ensuring system performance and uptime, customer success, satisfaction, and exceeding expectations.

Key Responsibilities
  • Installation, troubleshooting, repairs, calibration, and maintenance of Bruker Cellular Analysis systems at customer sites
  • Building and maintaining relationships to meet and exceed customer needs and expectations
  • Providing and participating in training, technical support, and administration activities, as necessary
  • Performing timely input and updates to service management systems, reports, and records
  • Working closely with peers, field applications, product applications, operations, and logistics to continuously improve customer solutions
  • Managing schedules, travel needs, spare parts and inventory, customer entitlement, and service obligations, quoting, and communication of customer feedback
Requirements
  • Bachelor's degree in engineering, science, or a related field preferred
  • 5 years' equivalent work experience and/or military training with scientific research instruments, metrology, analytical measurement, medical devices, or similar complex hardware and software systems
  • Previous proven successful field service experience required
  • Experience building, installing, and/or troubleshooting and repairing complex scientific research systems
  • Experience with Salesforce a plus
  • Excellent written and verbal English required
  • Experience with proprietary software systems, databases, laboratory information management systems, etc., an asset
  • Valid, clean driver's license required
  • Valid current passport and ability to travel up to 80% both domestically and internationally
  • Ability to lift and move up to and including 55 lbs
What We Offer

Bruker offers a competitive base salary, performance-related incentives, and a comprehensive benefits package, including 401(k) with company match, employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program, and paid time off, including vacation, sick time, and holidays.

Bruker is an equal-opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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