Housekeeping Operations Manager

1 month ago


Roanoke Virginia, United States Hotel Roanoke & Conference Center Full time
Housekeeping Manager

At Hotel Roanoke & Conference Center, we are seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our housekeeping department, you will be responsible for overseeing the day-to-day operations of our guest floors, ensuring that our rooms exceed Hilton standards and guest expectations.

Key Responsibilities:
  • Participate in the selection process for new staff members, coordinating interviews and conducting assessments as needed.
  • Assist in scheduling staff days off, holidays, and vacations, ensuring that our hotel's needs are met while also promoting work-life balance.
  • Assign staff to specific work areas and project duties, ensuring that tasks are completed efficiently and effectively.
  • Provide guidance and support to staff, ensuring that they receive proper orientation, initial training, and ongoing education.
  • Review and revise duty lists regularly, ensuring that staff are aware of their responsibilities and expectations.
  • Ensure that all staff follow proper supply control guidelines and are trained in the use of chemical products.
  • Identify and address quality assurance concerns promptly, following up with staff to ensure that issues are resolved.
  • Lead departmental staff meetings, providing guidance and support to staff as needed.
  • Attend ongoing staff development meetings and training courses, staying up-to-date on industry best practices.
  • Provide individual guidance and motivation to staff, enabling each team member to perform to their fullest potential.
  • Participate in associate performance evaluations, making recommendations as needed.
  • Prepare staff disciplinary reports and conduct follow-up investigations as required, reporting findings to the appropriate department.
  • Monitor staff attendance, taking proactive action when patterns of absenteeism are observed.
  • Participate in department safety initiatives, maintaining a safe work environment at all times.
  • Handle special requests or projects, performing other duties as assigned.
  • Ensure that the housekeeping office, storage, and closets are clean, organized, and well-maintained.
  • Maintain visibility to the team, maintaining an open-door policy.
  • Clean and/or inspect guest rooms as needed, ensuring that our standards are met.
Requirements:
  • 2+ years of progressive housekeeping management experience in a full-service hotel, luxury hotel, or resort.
  • Strong communication and customer service skills.
  • Ability to work under pressure.
  • Exceptional timekeeping and reliability.
  • Strong time management skills, attention to detail, and high responsiveness.
Compensation:

The compensation for this position is $48,000.00/Yr. - $58,000.00/Yr. based on qualifications and experience.



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