Housekeeping Operations Manager
1 month ago
At Hotel Roanoke & Conference Center, we are seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our housekeeping department, you will be responsible for overseeing the day-to-day operations of our guest floors, ensuring that our rooms exceed Hilton standards and guest expectations.
Key Responsibilities:- Participate in the selection process for new staff members, coordinating interviews and conducting assessments as needed.
- Assist in scheduling staff days off, holidays, and vacations, ensuring that our hotel's needs are met while also promoting work-life balance.
- Assign staff to specific work areas and project duties, ensuring that tasks are completed efficiently and effectively.
- Provide guidance and support to staff, ensuring that they receive proper orientation, initial training, and ongoing education.
- Review and revise duty lists regularly, ensuring that staff are aware of their responsibilities and expectations.
- Ensure that all staff follow proper supply control guidelines and are trained in the use of chemical products.
- Identify and address quality assurance concerns promptly, following up with staff to ensure that issues are resolved.
- Lead departmental staff meetings, providing guidance and support to staff as needed.
- Attend ongoing staff development meetings and training courses, staying up-to-date on industry best practices.
- Provide individual guidance and motivation to staff, enabling each team member to perform to their fullest potential.
- Participate in associate performance evaluations, making recommendations as needed.
- Prepare staff disciplinary reports and conduct follow-up investigations as required, reporting findings to the appropriate department.
- Monitor staff attendance, taking proactive action when patterns of absenteeism are observed.
- Participate in department safety initiatives, maintaining a safe work environment at all times.
- Handle special requests or projects, performing other duties as assigned.
- Ensure that the housekeeping office, storage, and closets are clean, organized, and well-maintained.
- Maintain visibility to the team, maintaining an open-door policy.
- Clean and/or inspect guest rooms as needed, ensuring that our standards are met.
- 2+ years of progressive housekeeping management experience in a full-service hotel, luxury hotel, or resort.
- Strong communication and customer service skills.
- Ability to work under pressure.
- Exceptional timekeeping and reliability.
- Strong time management skills, attention to detail, and high responsiveness.
The compensation for this position is $48,000.00/Yr. - $58,000.00/Yr. based on qualifications and experience.
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