Service Writer Position

1 day ago


Albuquerque, New Mexico, United States VetJobs Full time
Service Writer Position Summary

You're a social go-getter, ready with all the solutions both your team and customers need. As a Service Writer, you'll work with the customer through the entire service process to ensure complete satisfaction. This role requires strong technical background, excellent communication skills, and the ability to multi-task.

Benefits

Low Deductible Medical/Dental/Vision
401K and Roth IRA Options Available
401K Match and Profit Share
Life/AD&D
Online Learning / JDU
Paid Time Off
Asset Investment
4Rivers Employee Discount / ADP LifeMart Discounts
Customized Career Path

Company Summary

By partnering with 4Rivers Equipment, you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and impeccable integrity. With multi-state locations, we can offer the opportunity to grow yourself and your career while being a part of a fun and team-oriented work environment.

Essential Duties

Complete customer service authorizations.
Provide cost estimates or quotations as required.
Ensure the customer has sufficient credit for the work authorized - make payment arrangements as required.
Identify all repair needs.
Communicate estimated job start time and completion date - update completion date as necessary.
Solicit additional service work identified by technician's inspection and found during repair of the equipment.
Assign SPG's or estimated repair times to work order segments.
Supervise repairs and manage service jobs.
Approve technician's service report and perform final inspection of the machine.
Review invoice with customer prior to closing work order.
Invoice customer, internal, and warranty work.

Additional Qualifications/Responsibilities

Education: High School diploma or equivalent experience.
Outstanding interpersonal and customer service skills.
Strong technical background.
Strong communication skills.
Ability to multi-task.
Knowledge on Service Department Operations and heavy equipment technology.
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