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Airport Operations Coordinator

1 month ago


Horseheads North, New York, United States WFS Full time
Job Summary

We are seeking a highly skilled and detail-oriented Airport Operations Coordinator to join our team at WFS. As an integral part of our airport operations, you will be responsible for ensuring smooth boarding, deplaning, and ticket validation procedures. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information.

Responsibilities
  • Create and manage passenger reservations, issue tickets, and compute fares in accordance with airline regulations.
  • Process baggage check-in, collect excess baggage charges, and provide accurate travel information to passengers.
  • Assist passengers at boarding gates, including verifying ticket validity and processing boarding procedures.
  • Coordinate luggage arrangements for passengers holding reservations, standby travelers, and their luggage.
  • Determine flight close-out times and complete necessary flight documentation for accuracy and compliance.
  • Handle post-departure procedures, including invalidating tickets and finalizing reports.
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
  • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
  • Manage airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
  • Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
  • Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.
Requirements
  • Bachelor's degree in a relevant field or equivalent experience.
  • At least 1 year of experience in customer service or a related field.
  • Ability to work varied shifts, including weekends, holidays, and nights.
  • Strong verbal and written communication skills.
  • Ability to lift and handle baggage weighing up to 50 lbs.
  • Basic computer proficiency, including data input and software usage.
  • Familiarity with airport regulations and procedures.
  • Ability to pass background checks and comply with airport security requirements.
Benefits
  • A competitive salary range of $45,000 - $60,000 per annum.
  • Opportunities for career growth and professional development within WFS.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Access to the DailyPay app for advance pay and Awardco Platform for on-the-spot recognition and rewards.
  • Multiple options for medical care and wellness programs to support overall well-being.
  • Travel discounts, pet insurance, and discount shopping opportunities through WFS Employee Extras.
About Us

WFS is a leading provider of airport ground handling services, committed to delivering exceptional customer experiences and operational efficiency. We offer a dynamic and supportive work environment that fosters growth, teamwork, and innovation.