Customer Service Representative
2 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will be responsible for establishing strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.
Responsibilities
- Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
- Needs Assessment: Conduct thorough needs assessments to identify customers' insurance and financial service needs, and provide them with personalized solutions.
- Product Development: Develop and implement strategies to market and sell State Farm insurance and financial service products to our customers.
- Team Collaboration: Work closely with our team to achieve sales and customer satisfaction goals.
Requirements
- Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to effectively communicate with customers and team members.
- Customer Focus: Demonstrate a strong customer-focused mindset, with a passion for delivering exceptional customer service.
- Marketing and Sales: Possess a basic understanding of marketing and sales principles, with the ability to develop and implement effective sales strategies.
- Teamwork: Demonstrate a strong ability to work collaboratively as part of a team, with a focus on achieving shared goals and objectives.
What We Offer
- Competitive Compensation: Earn a competitive hourly wage, plus commission and bonus opportunities.
- Benefits: Enjoy a comprehensive benefits package, including health insurance, paid time off, and flexible hours.
- Growth Opportunities: Develop your skills and knowledge, with opportunities for advancement and professional growth within our agency.
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