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Logistics Operations Supervisor
2 months ago
Position Overview:
JOB SUMMARY: Oversees daily logistics operations within a unionized setting to guarantee driver efficiency, client satisfaction, and that departmental and organizational goals for effectiveness, dependability, and productivity are achieved or surpassed. Conduct route assessments in a company vehicle. A valid CDL Class A is advantageous.
Work Schedule: 4x10's, with start times between 2pm-3pm, subject to change. Weekend availability is also required.
At Golden State Foods, we recognize that investing in our team members enhances our culture and drives our success. We prioritize your well-being and offer the following support:
Paid time off based on eligibility, including paid leave (in accordance with state and local regulations), vacation, sick leave, holidays, jury duty, and bereavement.
A comprehensive benefits package designed to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, 401(k), Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), and Voluntary Insurance options (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D), along with a Retirement Plan.
Opportunities for Associate Development through Education Reimbursement and/or Scholarships, virtual courses, or classroom training experiences.
Flexible work schedules (dependent on your location and role).
Please note that the compensation details provided reflect base pay only.
Additional compensation, including bonuses and vehicle allowances, may be available based on eligibility.
* The anticipated salary range for this position is $70,000-$74,000 annually (For Salary, Non-Exempt Roles). Factors such as location, confirmed job-related skills, education, experience, and relevant training will be considered in determining the actual starting salary.
Key Responsibilities:
- Plans, executes, and monitors daily logistics operations, including analysis of on-time delivery reports, reliability metrics, off-load rates, and workforce requirements. (25%)
- Reviews and organizes daily routing of equipment and personnel to fulfill customer demands in line with contractual obligations, special deliveries, and opening orders. (20%)
- Addresses equipment malfunctions or breakdowns, providing guidance and support to drivers, and submitting necessary reports to maintenance providers for service and repairs. (15%)
- Encourages employee engagement, including performance evaluations, coaching, and conflict resolution, to foster a positive workplace atmosphere. (20%)
- Supervises staff, including interpreting regulations in a unionized environment, resolving conflicts, and administering disciplinary actions as necessary. (10%)
- Updates routing software (XATA, CADEC) daily, reviewing drivers' onboard computer reports to ensure efficiency and timeliness goals are met. (10%)
- Performs other related duties as assigned.
LEADERSHIP/MANAGEMENT RESPONSIBILITY:
Supervises a workforce of up to 100 employees, including hourly staff, overseeing operations that significantly impact customer relations.
PERFORMANCE CATEGORIES:
- Budget Management
- Driver performance metrics, including hourly off-load rates, on-time delivery, and reliability
- Customer and vendor relationships
- Compliance with DOT regulations
- Collaboration within and across departments
- Customer satisfaction levels
- Employee safety
- Safety of facilities and transportation equipment
- AIB rating
Qualifications:
MINIMUM QUALIFICATIONS:
Education/Certification:
A Bachelor's degree in management, business, or transportation/logistics from an accredited institution is preferred but not mandatory.
Experience:
3 to 6 years of experience in logistics or food distribution, including supervisory roles and experience in a union environment.
Knowledge, Skills, and Abilities:
Knowledge of (B/basic; J/journey; E/expert):
- DOT regulations, policies, and procedures (J)
- Labor contracts and union environments (J)
- On-board computer systems (J)
- Relevant safety policies and procedures (J)
- Management and supervisory techniques (B)
- Project management principles (B)
- Budgetary processes (B)
- PC software applications for word processing and spreadsheets (B)
- Scheduling and routing systems (B)
- Computer-based routing technologies (B)
- Distribution of food or related products (B)
- Regional geography and customer locations (B)
Skills and abilities to:
- Effectively supervise a diverse team of up to 100 employees
- Resolve and document delivery issues between drivers and clients, along with other customer service challenges
- Motivate and guide employees in a collaborative environment
- Analyze transportation operations anomalies and propose suitable solutions
- Prepare administrative and technical documentation and reports
- Operate effectively in a general business setting, emphasizing high-quality service and customer satisfaction
- Travel by air and operate a vehicle
- Act in accordance with Golden State Foods' Values and Creed
