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Operations Manager

2 months ago

Minneapolis, Minnesota, United States Centro Restaurant Group Full time
Position Overview

Salary: $70,000.00

Are you passionate about fostering teamwork and creating a vibrant work atmosphere? Do you thrive in a dynamic and fast-paced environment? If so, Centro Restaurant Group (CRG) is seeking a dedicated individual to fulfill the role of General Manager. This posting is intended to gather resumes for potential GM positions across various locations.

Why Choose Centro Restaurant Group?

Innovative food and drink. An energetic atmosphere filled with heart and commitment.

At Centro Restaurant Group, we strive to develop engaging fast-casual concepts that deliver a warm and unforgettable experience for our guests while ensuring prompt and efficient service along with high-quality food and beverages.

Our core values center around our team and the community we serve. CRG is committed to creating a fun and respectful environment for both our staff and guests. We believe in nurturing our community; as we support our team, we grow stronger and enhance our ability to serve those around us. Additionally, CRG invests in its employees, focusing on building a cohesive and effective team while fostering leadership skills.

As a valued member of our organization, your compensation package will include:

  • Competitive salary with potential bonus opportunities
  • Comprehensive medical, dental, and vision coverage
  • Retirement savings plan with a 3% employer match
  • Paid time off
  • Complimentary meals and employee discounts
  • Annual celebrations for all staff

Your Role and Responsibilities

Your Impact

As a General Manager at CRG, your primary responsibility will be to cultivate and sustain a positive environment for both staff and guests. You will oversee all Front of House (FOH) personnel, manage food and labor costs, and ensure consistency and quality in both food and service. You will be an essential part of the CRG team and will report directly to executive staff, while also participating in service shifts.

Key Responsibilities Include:

Supervision: Lead all FOH staff and foster team engagement through:

  • Assigning tasks to team members
  • Providing ongoing coaching with constructive feedback
  • Maintaining accurate employee documentation
  • Conducting performance evaluations and setting goals
  • Collaborating with the executive team to meet staff training objectives
  • Creating FOH schedules considering labor costs, business needs, and employee performance
  • Interviewing candidates and working with HR on hiring and onboarding

Guest Experience: Uphold CRG's hospitality standards by:

  • Being an expert on CRG's hospitality protocols and consistently educating staff
  • Understanding CRG's service model and online ordering system
  • Engaging in on-the-floor service, especially during peak hours
  • Proactively assisting and interacting with guests
  • Leading the resolution of customer complaints
  • Ensuring consistency and quality control across all food and beverage offerings

Daily Operations: Streamline operational processes by:

  • Implementing company-wide procedures and operational standards
  • Resolving technical issues calmly and effectively
  • Overseeing safety and sanitation standards for food and employee hygiene
  • Identifying and addressing maintenance and repair needs
  • Educating staff on proper clock-in procedures and adjusting times as necessary
  • Collaborating with the Head of Purchasing for inventory needs

Leadership: Demonstrate effective leadership daily by:

  • Exhibiting professionalism, composure, and empathy
  • Practicing accountability
  • Conducting monthly management meetings to assess store and staff needs
  • Taking responsibility for personal and team development
  • Participating in additional management meetings as required
  • Acting as a liaison between BOH and FOH management teams

What You Bring:

  • Minimum of 2 years of management experience
  • Strong supervision and mentorship capabilities
  • Ability to work independently and collaboratively
  • Desire for personal growth and openness to feedback
  • Experience working with diverse teams
  • Conversational Spanish skills are a plus, but not mandatory
  • Commitment to CRG's mission and values

Centro Restaurant Group is an equal opportunity employer.

We prioritize diversity, inclusion, and belonging at Centro Restaurant Group (CRG). We do not discriminate against any employee or applicant based on race, color, creed, religion, national origin, sexual orientation, gender identity or expression, physical or mental disability, age, marital status, familial status, or veteran status.