Department Supervisor

1 day ago


Fort Worth, Texas, United States H&M Group Full time
About the Role

As a Department Supervisor at H&M Group, you will play a critical role in supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store.

Key Responsibilities
  • Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent the H&M brand positively during customer interactions and ensure customer service is provided in all areas of the store.
  • Collaborate with the Department Manager to identify commercial opportunities and work towards actively promoting and selling products to customers.
  • Ensure correct routines in fitting room and checkout, including transaction, returns, and exchanges.
  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  • Provide product and fashion knowledge to customers and share knowledge and skills with the Store team.
  • Collaborate with the in-store Visual Merchandiser team and give and receive feedback with colleagues to learn, develop, and support each other.
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
  • Secure a clean and tidy sales floor and back of house, including stockroom areas, and ensure high fashion quality, visual, and commercial product presentation.
  • Manage stock levels and provide input on allocation to the Area team.
  • Responsible for opening and closing of the store daily.
Requirements
  • An emerging leader who enjoys taking responsibility.
  • Ambitious, an effective communicator, supportive, and an analytical solution finder.
  • Capable of working with numbers and managing statistics.
  • Achievement-oriented, motivated by performance and competition to be truly customer-centric.
Why You'll Love Working at H&M

We value diverse backgrounds and are committed to fostering a culture of inclusion and belonging. As an H&M colleague, you'll have access to our Colleague Resource Groups (CRGs) and a global talent community. We offer comprehensive benefits, including health insurance, wellness, and family support programs, as well as a staff discount card and employee benefits.



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