Quality Assurance Specialist

2 weeks ago

San Antonio, Texas, United States Bridge Specialty Group Full time
Job Title: Quality Assurance Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The ideal candidate has strong communication skills, a high degree of self-discipline, and is motivated to dive into the insurance industry.

Key Responsibilities:
  • Assist in reviewing all insurance operations best practices for Programs & Services Profit Centers in order to verify compliance with Brown & Brown best practices.
  • Complete all delegated work in preparation for reviews including, but not limited to, review of prior reports, procedures manuals, issuing carrier ratings and exceptions, licensing, websites, & contracts in a timely fashion with high degree of accuracy.
  • Complete assigned file review with detailed notes documenting positive and negative findings.
  • Communicate findings from review work with teammates. Begin to develop questions from review work and communicate with Profit Center teammates.
  • Escalate concerns to leadership in a timely fashion.
  • Assist with the development of the draft report and final report.
  • Assist with monitoring / retesting Profit Center action plans as needed.
  • Build an understanding of the key insurance operations best practices.
  • Develop the ability to connect file review findings to potential risks to the company.
  • Complete internal training modules, tasks and webinars as instructed.
  • Pursue a program of personal and professional development through completion of educational designations (in partnership with the Regional Director / Regional Manager).
  • Maintain individual expense report and submits to Insurance Operations Regional Manager as instructed.
  • Develop and maintain relationship with all disciplines of the Internal Operations Audit Team.
  • Pursue a program of professional development through completion of educational and departmental goals.
Requirements:
  • 1-2 years' Property & Casualty Insurance Carrier, MGA, Brokerage, or Agency experience. Background in company operations, underwriting, or claims is preferred.
  • College degree preferred.
  • Proficiency in Microsoft applications (Word, Excel, and PowerPoint).
  • Ability to learn new management systems.
  • The ability to research and analyze various types of insurance products/coverages.
  • Ability to work independently and in a team environment.
  • Organize & prioritize work effectively.
  • Ability to adapt to change.
  • Demonstrated ability to effectively communicate with the Internal Operations Audit Team and Profit Center teammates.
  • Ability to travel up to 25%.
What We Offer:
  • Excellent growth and advancement opportunities.
  • Competitive pay.
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Education assistance: tuition reimbursement assistance, student loan repayment assistance, scholarships for dependents of teammates.
  • Employee Stock Purchase Plan.
  • Paid Time Off.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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