Seasonal Sales Associate

3 days ago


Mansfield, Texas, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware is a company that values its employees and customers. With a rich history spanning over a century, we have grown to become one of the largest hardware retailers in the country, operating over 150 neighborhood stores across the United States. Our commitment to our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence drives us to deliver exceptional customer experiences and create a positive work environment for our associates.

Job Summary

We are seeking a Seasonal Sales Associate to join our team. As a Sales Associate, you will play a vital role in providing excellent customer service, maintaining a clean and organized store environment, and assisting with receiving, stocking, and pricing merchandise. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Customer Service:
  • Provide a positive representation of Westlake Ace Hardware to our customers.
  • Proactively assist customers in solving problems and answer their questions.
  • Greet customers entering and throughout the store, thank them when finished, and when they are leaving the store.
  • Possess a friendly outgoing demeanor and work well with customers as well as associates.
  • Ensure all pages and calls are answered promptly, courteously, and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personalized, customized service based on the premise of amazing every customer, every time.
Store Operations:
  • Assist in creating a positive, professional, and safe work environment.
  • Assist with receiving, checking in, and stocking merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets throughout the store.
  • Provide assistance to Department Specialists, i.e., price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate a forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow-up.
  • Communicate any merchandising, cost control, or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Core Values:

We are committed to our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence. As a Sales Associate, you will be expected to exhibit and incorporate these values into your daily decisions and interactions with others.

Requirements:
  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Standing, walking, lifting (up to 25lbs), and climbing.
Compensation:

$11.50

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