Customer Service Representative

4 weeks ago


Phoenix, Arizona, United States Arc Doent Solutions Full time
Job Title: Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Arc Doent Solutions. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our valued members.

Key Responsibilities:
  • Field incoming calls from clients, providing timely and accurate support.
  • Understand the nature of the reason for contact and document details promptly.
  • Maintain a compassionate and composed demeanor, even during high-intensity calls.
  • Relay critical information to internal and external teams to expedite processes.
  • Succeed in a structured environment with performance goals and member satisfaction metrics.
Requirements:
  • Dedicated quiet workspace without interruptions.
  • Ability to directly connect to ISP via Ethernet, with a minimum of 25 mbps download and 5 mbps upload.
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.
  • Regular attendance in virtual team meetings and training sessions.
  • Availability during standard business hours and flexibility for possible shift adjustments.
What We Offer:
  • Comprehensive training to equip you with the knowledge needed to deliver legendary service.
  • Growth and advancement opportunities.
  • A company-provided computer and partial internet reimbursement.

At Arc Doent Solutions, we pride ourselves on delivering exceptional service and beneficial products that provide clients peace of mind and value. If you believe you have the skills, experience, and drive to excel in this role, we encourage you to apply.



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