IT Support Specialist

5 days ago


Newburgh, New York, United States CloudFirst Full time
About the Role

We are seeking a skilled IT Support Specialist to join our team at CloudFirst. As a Service Desk Analyst, you will play a vital role in supporting and maintaining our network infrastructure while providing top-notch technical support.

Key Responsibilities:

  • Install, configure, and maintain network hardware and software.
  • Monitor and troubleshoot network and performance issues.
  • Provide desktop support, including troubleshooting and resolving hardware/software problems.
  • Set up and troubleshoot printers and other peripherals.
  • Assist with Windows server installation and configuration.
  • Support PCs, printers, phones, and conference room equipment.
  • Provide onsite and remote assistance for technology deployment.
  • Handle field service calls and customer requests.
  • Document network and support activities.
  • Escalate complex issues as needed.

Your Qualifications:

  • A strong background in IT, Computer Science, or related field is required.
  • 1-2 years of experience in network administration or IT support is essential.
  • Familiarity with emerging technologies, platforms, and applications is a must.
  • Experience with cloud-based technologies, particularly Microsoft Azure, is highly valued.
  • A basic knowledge of networking concepts and hardware is necessary.
  • Strong problem-solving skills and excellent communication are expected.

Salary: $60,000 - $80,000 per year, depending on experience.



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