IT Support Specialist
5 days ago
We are seeking a skilled IT Support Specialist to join our team at CloudFirst. As a Service Desk Analyst, you will play a vital role in supporting and maintaining our network infrastructure while providing top-notch technical support.
Key Responsibilities:
- Install, configure, and maintain network hardware and software.
- Monitor and troubleshoot network and performance issues.
- Provide desktop support, including troubleshooting and resolving hardware/software problems.
- Set up and troubleshoot printers and other peripherals.
- Assist with Windows server installation and configuration.
- Support PCs, printers, phones, and conference room equipment.
- Provide onsite and remote assistance for technology deployment.
- Handle field service calls and customer requests.
- Document network and support activities.
- Escalate complex issues as needed.
Your Qualifications:
- A strong background in IT, Computer Science, or related field is required.
- 1-2 years of experience in network administration or IT support is essential.
- Familiarity with emerging technologies, platforms, and applications is a must.
- Experience with cloud-based technologies, particularly Microsoft Azure, is highly valued.
- A basic knowledge of networking concepts and hardware is necessary.
- Strong problem-solving skills and excellent communication are expected.
Salary: $60,000 - $80,000 per year, depending on experience.
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