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Ford Parts Operations Manager

4 weeks ago

Dover, New Hampshire, United States Bill Dube Ford Toyota Scion Full time
Job Title: Ford Parts Assistant Manager

We are seeking a highly skilled and experienced professional to join our team as a Ford Parts Assistant Manager at Bill Dube Ford Toyota Scion. This role is responsible for managing the parts department, providing exceptional customer service, and ensuring the smooth operation of the department.

Key Responsibilities:
  • Supervise and manage the daily operations of the parts department, including ordering, receiving, storing, and distributing parts and accessories.
  • Ensure the parts department is properly stocked and organized to maximize efficiency.
  • Provide exceptional customer service by promptly and accurately identifying and fulfilling customer needs.
  • Handle customer complaints and concerns in a professional and timely manner.
  • Coordinate with service technicians to ensure necessary parts are available for repairs and maintenance.
  • Maintain accurate records of inventory, sales, and warranty claims.
  • Manage and train parts department staff.
  • Ensure compliance with all company policies and procedures, as well as federal and state regulations.
Qualifications:
  • A minimum of 3 years of experience in a parts role in a Ford dealership.
  • Extensive knowledge of Ford parts and warranties.
  • Strong organizational and problem-solving skills.
  • Excellent customer service skills and the ability to build and maintain strong customer relationships.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong leadership and team management skills.
  • Proficiency with Microsoft Office and other computer applications.
  • High school diploma or equivalent, with post-secondary education in automotive technology or business management preferred.

If you are a Ford Parts Professional with a passion for delivering exceptional customer service and a proven track record of success, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits, and a supportive work environment that fosters growth and development.

Bill Dube Ford Toyota Scion is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.