Retail Service Specialist

3 days ago


Delta, Colorado, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled and motivated Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting sales and customer service initiatives, and ensuring a positive store experience for our customers.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers
  • Supervise customer service levels on the retail showroom, including team member execution on customer service programs
  • Ensure telephone is answered according to company policy
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner
  • Handle special orders and outside purchases efficiently and according to procedure
  • Process retail customer returns and exchanges in an efficient and friendly manner
  • Ensure all merchandise is invoiced before product leaves the store
  • Delegate and complete Image Maker and merchandising tasks as assigned
  • Perform all store opening/closing duties, including day end procedures and securing the building
Requirements
  • Strong communication skills
  • Ability to obtain RSS Certification
  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE Certification
  • Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.


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