Retail Service Specialist
3 days ago
We are seeking a highly skilled and motivated Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting sales and customer service initiatives, and ensuring a positive store experience for our customers.
Key Responsibilities- Lead store team members in providing excellent customer service to retail and professional customers
- Supervise customer service levels on the retail showroom, including team member execution on customer service programs
- Ensure telephone is answered according to company policy
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner
- Handle special orders and outside purchases efficiently and according to procedure
- Process retail customer returns and exchanges in an efficient and friendly manner
- Ensure all merchandise is invoiced before product leaves the store
- Delegate and complete Image Maker and merchandising tasks as assigned
- Perform all store opening/closing duties, including day end procedures and securing the building
- Strong communication skills
- Ability to obtain RSS Certification
- Retail sales experience, preferably in auto parts
- Automotive systems and repair knowledge
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.
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