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Beverage Service Associate

2 months ago

Dumfries, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time
Job Summary

We are seeking a highly skilled Beverage Server to join our team at Colonial Downs + Rosie's Gaming Emporium. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience in our bar and casino areas.

Key Responsibilities
  • Provide next-level guest service, demonstrating a commitment to our #AddLife culture in all interactions.
  • Create and foster an environment of support and motivation for Team Members.
  • Resolve problems within your scope of authority and recommend courses of action to resolve problems beyond your scope.
  • Maintain confidentiality of privileged information in accordance with established procedures and company policy.
  • Take beverage orders from guests and relay orders to the bartender, ensuring accurate and timely service.
  • Maintain cleanliness of guest areas, including removing empty glasses and bottles and cleaning ashtrays.
  • Monitor guests' drink consumption to prevent over-intoxication and notify supervisory personnel as needed.
  • Restock service wells with supplies as needed and maintain proper setup and cleanliness of service stations.
  • Prepare coffee and soft drinks for drink orders and properly garnish drinks.
  • Keep your supervisor informed of relevant activities and perform other duties as assigned.
Regulatory and Compliance Responsibilities
  • Attend required training sessions offered by the Company.
  • Obtain and retain required licenses.
  • Perform duties in compliance with local laws and regulations.
  • Ensure minors are not allowed to gamble or loiter in gaming areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of ordinances, regulations, laws, policies, and procedures relating to your department.
  • Report any acts of wrongdoing of which you may have knowledge.
Requirements
  • High School diploma or general education degree (GED).
  • Previous beverage experience in a high-volume, sophisticated bar/casino preferred but not required.
  • Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels, and varied light levels including flashing lights.
Certifications and Licenses
  • Virginia Racing Commission License.
  • Serv-Safe.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.