Fire Service Technician
2 weeks ago
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.
What We Offer- Competitive pay and benefits package, including 401K, medical, dental, and vision care
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle, tools, and equipment provided to complete all jobs
- Scheduling and management support
- JCI Employee discount programs (The Loop by Perk Spot)
As a Fire Service Technician, you will be responsible for:
- Receiving service calls from Service Resource Center, including a brief description of equipment/system malfunctions
- Diagnosing problems and performing service and repairs on electronic fire alarm systems and other related building system products at customer sites
- Following prescribed troubleshooting procedures and referring to technical manuals, part manuals, change notices, and bulletins, modification notices, etc. to repair equipment
- Service, troubleshooting, and installing many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell
- Reading and interpreting blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
- Exhibiting excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
- 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals
- High School Diploma or equivalent
- Ability to follow verbal and written instructions
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
- Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
- Ability to work flexible hours, including weekends, to meet customer requirements
- Overnight travel may be required
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer needs
- Ability to adhere to, implement, and always follow safety guidelines and procedures
- Strong organizational skills, positive attitude, and ability to learn quickly
- Possess a valid driver's license and driving record that meets company requirements
- Able to pass a pre-employment background and drug test
- Retain any licenses that are required by National, State, and Local codes
- Completion of Simplex Fire Panel Programming trainings within 12 months
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