Client Relations Specialist
1 month ago
ROLE SUMMARY:
As a Client Relations Specialist at Laura Feltner - State Farm Agent, you will cultivate outstanding client interactions that contribute to the success of our insurance practice. Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist individuals make you an excellent candidate for this role. You will advance your career while addressing client inquiries, collaborating with fellow team members, and proactively identifying the needs of the community you serve.
We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in our team. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, precise, and courteous customer support, which may involve addressing questions about insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
- Implement a customer-focused, needs-based assessment to inform clients about their insurance choices.
- Utilize outstanding communication skills to effectively address customer needs while fostering the growth of our agency.
- Engage in telemarketing efforts and meet individual performance targets.
- Commitment to exceptional customer service.
- Aptitude for relating to clients, addressing their inquiries, and anticipating their requirements.
- Strong communication skills to assist clients and collaborate with other team members.
- Proactive approach to problem-solving.
- Self-driven and motivated.
- Hourly compensation plus commission and bonuses.
- Opportunities for professional growth and advancement within the agency.
- Paid time off, including vacation and personal/sick days.
- Group retirement plan.
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