Administrative Healthcare Professional
5 days ago
We are seeking a skilled Administrative Healthcare Professional to join our team at Optum. This is an exciting opportunity to contribute to the delivery of quality healthcare services and make a meaningful impact on people's lives.
About the Role:
- This is a full-time position requiring 8-hour shifts, Monday through Friday, with flexibility to work occasional overtime.
- Our office is located in St. Cloud, FL, USA, with a comprehensive training program that includes 2-3 weeks of classroom instruction.
Primary Responsibilities:
- Manage administrative intake of members, working closely with hospitals, clinics, facilities, and clinical teams to process requests for services.
- Process incoming and outgoing referrals, prior authorizations, and other tasks related to census roles.
- Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review.
- Handle resolution/inquiries from members and/or providers in a high-volume customer service environment.
Requirements:
- Bachelor's degree or equivalent experience.
- Minimum 2 years of customer service experience.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible schedules, including evening hours.
Preferred Qualifications:
- Experience working in the healthcare industry and with health insurance.
- Clerical or administrative support background.
- Knowledge of ICD-10 and CPT codes.
Benefits:
- Average salary range: $40,000 - $60,000 per year.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Generous paid time off and holidays.
- Opportunities for career growth and professional development.
About UnitedHealth Group:
At UnitedHealth Group, we strive to create a healthier world by improving access to healthcare services. Our mission is to help people live healthier lives and make the health system work better for everyone.
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