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Front Desk Representative

2 months ago

Billerica, Massachusetts, United States Island Hospitality Full time
{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests and vendors.", "Responsibilities": "
  • Check-in and check-out hotel guests in a timely and efficient manner
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and vendors
  • Prepare all necessary reports during each shift for the management team
", "Requirements": "
  • Highly motivated team player with strong initiative and desire for achievement
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service
", "Benefits": "
  • Competitive hourly rate of $18.00
  • Healthcare, including medical, dental, and vision insurance
  • HSA and FSA plans available
  • Dependent care FSA
  • Identity Theft Protection Insurance
  • Commuter benefits, including transit and parking
  • Pet Insurance
  • PTO and payroll incentives for annual wellness exams
  • Employee Assistance Program
  • Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
  • Paid sick and vacation time
  • Family leave
  • 401(k) retirement plan, with Island Hospitality matching 100% up to 3% of your salary and an extra 50% on the next 2% of your salary
", "Career Growth": "
  • Incentive-based bonus program
  • Free room nights at our hotels and employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team Member of the Month, Quarter, and Year recognition and bonus
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Career growth through our in-house training program, with a path personalized to your desired goals
  • Referral bonus program to any of our locations
", "Equal Opportunity Employer": "Island Hospitality is an equal opportunity employer and uses E-Verify to confirm work authorization in all municipalities where it is required by law."}