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Sprinkler System Technician

2 months ago

Spokane, Washington, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled and experienced Sprinkler System Technician to join our team at Johnson Controls International. As a key member of our operations team, you will be responsible for ensuring the efficient and effective installation, maintenance, and repair of sprinkler systems for commercial, industrial, and residential applications.

Key Responsibilities
  • Receive and respond to service calls from our Service Resource Center, including a brief description of equipment/system malfunctions.
  • Contact customer representatives and ascertain equipment/system problems.
  • Perform service and repairs on sprinkler systems, including wet, dry, pre-action, deluge, and fire pumps.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to diagnose and repair equipment.
  • Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals.
  • Exhibit effective customer service skills by consistently communicating with district staff and customers to ensure complete customer satisfaction.
  • Electronically complete Service Acknowledgements with proper coding and obtain customer signatures.
  • Participate in a scheduled on-call rotation.
  • Perform other duties as assigned.
Requirements
  • 5+ years of experience in the Fire Sprinkler/Suppression industry.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
  • High school diploma or equivalent required.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements. Will require 75% or more travel covering Eastern Montana and Northern Wyoming.
  • Able to participate in an on-call rotation schedule.
  • Overnight travel will be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • NICET Level II desired.
What We Offer
  • Competitive hourly rate, determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
  • Competitive benefits package, including medical, dental, vision, health savings account, life insurance, 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more.