Customer Service Representative

5 days ago


Sea Girt, New Jersey, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist at The Sherwin-Williams Company.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to wholesale and retail customers, ensuring their needs are met and exceeded.
  • Sales and Merchandising: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Relationship Building: Build productive trust relationships with wholesale and retail customers to drive sales and growth.
  • Operations: Process sales transactions accurately and consistently, maintain precise work order files and formulas, and ensure the store is well-stocked and visually appealing.
  • Inventory Management: Comply with inventory control procedures and maintain a high level of product knowledge to effectively communicate with customers.
  • Teamwork: Collaborate with colleagues to achieve sales goals and maintain a positive work environment.
Requirements
  • Age: Must be at least 18 years of age.
  • Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language, with a preference for Spanish.


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