IT Support Specialist

2 weeks ago


Sea Girt, New Jersey, United States United Global Technologies Full time
Job Overview

United Global Technologies is seeking a dedicated IT Support Specialist to join our team. This position requires an active Secret clearance and will be performed onsite.

Key Responsibilities:

  • Implement security updates and enhancements as mandated by the relevant authorities. Ensure that updates from various vendors are properly downloaded, tested, and distributed across all workstations and servers.
  • Install and configure operating systems and applications on a diverse range of information systems devices. Set up security parameters for workstations and troubleshoot any compliance issues to ensure the integrity of communication and computing systems.
  • Install and maintain hardware components that support various information systems across multiple networks and operating systems. Utilize advanced diagnostic tools to identify and resolve system and network conflicts.
  • Track and manage warranty information for all deployed systems, liaising with vendors for warranty services and maintaining a customer service database for all requests.
  • Conduct operational tests on equipment prior to deployment to ensure functionality and compatibility.
  • Provide training and orientation for new users, assisting with software installations, hardware configurations, and networking to support daily operations.
  • Offer technical support to users, ensuring systems remain operational and accessible.
  • Replace defective hardware components and perform upgrades to enhance system performance.
  • Troubleshoot software issues, including application conflicts and operating system errors, while ensuring data integrity by removing viruses and repairing damaged files.
  • Analyze user issues and collaborate with experts to implement effective solutions, maintaining proactive communication with users regarding system operations.
  • Support organizational mobile technology initiatives, implementing approved mobile solutions to enhance operational efficiency.
  • Guide users on data access, processing, and resource management.

Qualifications:

  • Proficient in various software applications, including Microsoft Exchange Server, Microsoft Office Suite, and other relevant tools.
  • Certifications such as CompTIA Security+, CompTIA A+, and relevant training courses.
  • Familiarity with operating systems and the ability to troubleshoot software and hardware issues effectively.
  • Experience in installing and configuring microcomputer hardware and performing routine maintenance.
  • Understanding of information processing protocols and security regulations.
  • Excellent communication skills, with the ability to engage effectively with customers.
  • A minimum of four years of experience in PC image building and patch management.
  • Knowledge of recruiting and retention software and web applications relevant to the role.

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