Retail Associate Team Member

12 hours ago


Oswego, Illinois, United States Sam's Club Full time
Company Overview: Sam's Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. As a Member Service Representative, you will play a critical role in providing exceptional customer service and ensuring that our members have a positive shopping experience.

Salary: The estimated hourly wage for this position is $20.00-$28.00, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.

Job Description: As a Member Service Representative, you will be responsible for ensuring that members see a well-kept parking lot, helping members with their purchases, and ensuring that there are carts ready and available. You will also assist members with loading their vehicles and support creating a great member experience. This means you will be constantly on your feet and on the go, rain or shine, sleet or snow.

Key Responsibilities:
  1. Maintain a positive attitude by smiling, greeting, and thanking members
  2. Provide exceptional customer service to members across the club as needed, answering any questions they may have
  3. Maintain a clean, neat, and member-ready area

Requirements:
  1. You thrive in fast-paced environments
  2. You're a multi-tasker at heart
  3. You keep member satisfaction as your top priority
  4. You can stand for long periods of time while assisting members quickly and accurately
  5. You're a problem solver who tackles obstacles head-on to ensure each task is completed with excellence

Benefits:
  • Health benefits include medical, vision, and dental coverage
  • Financial benefits include 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Additional Information: At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

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