Customer Service Representative

2 weeks ago


Greensboro, United States BBA Aviation Plc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Signature Aviation. As a key member of our Fixed Base Operations (FBO) team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

• Provide exceptional customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
• Collaborate with our team to ensure seamless communication and coordination of services, including fueling, hangarage, maintenance, and other support services.
• Maintain accurate records and reports, ensuring compliance with company policies and procedures.
• Develop and maintain relationships with clients, understanding their needs and preferences to provide personalized service.
• Participate in ongoing training and development to enhance knowledge and skills in customer service, aviation, and related areas.

Requirements

• High school diploma or equivalent required; degree in a related field preferred.
• Minimum 18 years of age; valid state license required where applicable.
• Ability to pass background checks, drug tests, and maintain airport security badge.
• Strong verbal and written communication skills; ability to work in a fast-paced environment.
• Ability to work flexible schedules, including nights, weekends, and holidays as scheduled.

About Us

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. We are committed to delivering exceptional guest experiences and seeking like-minded team members to join our team.

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