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Assistant Restaurant Operations Manager

2 months ago

Weston, West Virginia, United States Taco Bell Full time
Job Overview

Location: Taco Bell

Position: Associate Restaurant Manager

Compensation: Undisclosed

Role Summary

The Associate Restaurant Manager (ARM) acts as the right hand to the Restaurant General Manager, ensuring effective management during operational hours and providing direct oversight of restaurant activities.

Key Responsibilities:
  • Customer Service Excellence: Uphold superior service standards, ensuring customer satisfaction and maintaining product quality.
  • Operational Supervision: Oversee food handling practices and operational workflows, ensuring compliance with company protocols.
  • Financial Management: Monitor financial performance, manage costs, and implement strategies to achieve profit targets.
  • Team Development: Train and mentor staff, fostering a culture of growth and accountability.

The ARM is accountable for specific financial metrics, crew training initiatives, and the recruitment process under the guidance of the Restaurant General Manager. The role involves hands-on operational duties, ongoing employee training, and responding to customer needs while exemplifying appropriate skills and behaviors.

Success Metrics:
Achievement of operational goals, improvement in financial performance, and positive customer feedback are essential for success in this role.

Qualifications

Essential Skills:
  • Customer Focus: Understand and anticipate customer needs, ensuring high-quality service and product standards.
  • Leadership: Guide and coordinate team efforts, providing clear direction and support.
  • Business Acumen: Analyze financial data and operational metrics to drive business decisions.
  • Team Development: Identify and nurture talent within the team, providing opportunities for skill enhancement.

Experience:
High school diploma or GED, with supervisory experience in food service or retail environments preferred. Proven ability to maintain financial controls and drive customer satisfaction is essential.