Customer Service Manager

4 weeks ago


Apple Valley, California, United States Burlington Full time
Burlington - Customer Service Lead

As a key member of our customer service team, you will be responsible for ensuring a seamless shopping experience for our customers. Your primary focus will be on directing cashier coverage and customer flow at the front of lines to guarantee efficient service.

Additionally, you will assist the management team in communicating promotions and company updates to our customers. This will involve monitoring and validating returns, exchanges, check authorizations, voids, and other transactions to ensure accuracy and compliance.

As a Customer Service Lead, you will also play a crucial role in supporting the training of new team members. This will involve sharing your knowledge and expertise to help them develop the skills needed to excel in their roles.

Key Responsibilities:

  • Direct cashier coverage and customer flow at the front of lines
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for new team members

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks effectively

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

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