Customer Service Representative
1 month ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at OCF Realty. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting our busy real estate office.
Key Responsibilities- Phone Management: Answer, screen, and forward incoming phone calls to ensure each caller reaches the appropriate party.
- Visitor Management: Welcome visitors while simultaneously managing incoming calls and handling other administrative tasks efficiently.
- Appointment Coordination: Coordinate appointments for external agents to view properties, ensuring timely and accurate scheduling.
- Communication: Communicate effectively with internal team members and external agents to address inquiries and resolve scheduling conflicts.
- Record Keeping: Maintain accurate records of appointments, property showings, and in-office payments; upload and organize documentation in our property management software.
- Key Management: Assist with move-in and move-out procedures, including key management, payment documentation, and online payment activation.
- Education: Bachelor's degree preferred, but high school diploma accepted with some college coursework.
- Experience: Previous experience in a scheduling or coordination role is preferred.
- Skills: Strong organizational skills and attention to detail are essential. Excellent verbal and written communication skills are necessary. Ability to multitask and prioritize effectively in a fast-paced environment.
OCF Realty is a neighborhood-focused real estate brokerage providing comprehensive services in residential and commercial properties. We are committed to creating a healthy and vibrant community, and we are honored to be a part of it.
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