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Financial Institution Relationship Manager

2 months ago

Corning, New York, United States Chemung Canal Trust Company Full time
Job Summary

We are seeking a highly skilled Relationship Banker III to join our team at Chemung Canal Trust Company. As a key member of our financial institution team, you will be responsible for providing exceptional customer service to new and established clients, including cross-selling of products and services.

Key Responsibilities
  • Customer Service and Sales: Provide exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.
  • Relationship Building: Proactively seek ways to expand customer relationships in order to achieve individual and branch goals; displays sales leadership and drives sales through service and knowledge.
  • Outbound Calling and Needs Assessment: Engage in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business. Meet specific partner referral goals.
  • Training and Coaching: Actively assist in training, coaching and motivating the branch staff. May be responsible for providing employees with timely, candid, and constructive feedback, as well as completing performance reviews.
  • Branch Leadership: Actively lead branch huddles, meetings, and one on one coaching sessions. Responsible for developing branch staff. Serves as manager in the absence of the Branch Manager. Provides cross training/on the job training to employees on a regular basis.
  • Branch Operations: Lead and manage branch staffing, retail and operational reports, and ensures all staff complete required training.
  • Transaction Processing: Accurately process routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
  • Equipment Maintenance: Assist with the maintenance and servicing of bank equipment such as ATMs, Night Drops, and Cash Advance Machines.
  • Customer Inquiries: Research customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
  • Needs Based Assessment: Confidently use needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommend and sell appropriate solutions both in person and over the phone.
  • Account Opening: Open deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of business and personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship.
  • Customer Service: Demonstrate a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintain a strong understanding of industry trends and how they impact the customer.
  • Licensing and Compliance: Obtain and maintain an active NMLS registration; possess and utilize a Lending Line.
  • Business Calls: Complete effective business calls with or without the Branch Manager.
  • Small Business Customers: Service Small Business Customers as needed and sell to branch managed business when no branch manager is available.
  • Community Outreach: Actively participate in community activities that may generate new customer leads and supports the organizations overall Community Outreach and CRA goals and initiatives.
  • Operational Controls: Adhere to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets.
Qualifications and Requirements
  • Education: High School Diploma or equivalent required. Business related college courses preferred.
  • Experience: A minimum of 3 years experience in banking or considerable relevant customer service experience.
  • Skills: Proficient analytical and mathematic skills, along with reading and writing skills. Proficient communication, interpersonal and sales skills. A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services.
  • Computer Skills: Basic computer skills, including Microsoft Outlook, Word and Excel.
  • Physical Demands: Ability to lift up to 50 lbs. of coin.
  • Travel: Must be able to support multiple branch locations as needed.