Service Director
1 week ago
As a Service Director at Alpino Detroit, you will be responsible for leading the front-of-house team to deliver exceptional guest experiences. This is a key holder position that requires strong leadership skills, attention to detail, and a passion for delivering high-quality service.
Key Responsibilities- Lead the front-of-house team to ensure seamless service delivery
- Monitor guest experiences and direct staff to focus on areas that meet Alpino's standard of excellence
- Maintain and lead by a comprehensive list of procedures and training materials for all front-of-house hourly staff
- Interact with guests through warm greetings and service interactions, following up when food arrives, and checking in periodically throughout the meal
- Monitor door activity, assist with seating as needed, and communicate with staff and the kitchen regarding group arrivals or special requirements
- Guide staff through professional interactions and redirect focus as needed
- Encourage wine and beverage sales, take orders to ensure timely service and efficient table turnover, and communicate all sales to the server to maintain their full ownership over their section
- Coordinate staff to pick up hot food as needed, clean and reset tables promptly, and handle pre-bussing
- Communicate with other management throughout the night to address service needs
- Monitor food and beverage wait times, address recovery needs through hospitality, and augment with complimentary items if necessary
- Ensure staff are retrieving guest checks promptly and closing checks throughout the shift
- Offer tours of the space to promote future events and participation in public programming
- Lead the front of house in guiding guests to their tables, restrooms, and providing final greetings as they leave
- Conduct audits of opening and closing side work and ensure tip sheet completeness
- Conduct open, closing, and during shift audits of the cleanliness and preparedness of all spaces
- Follow all cash handling responsibilities and ensure the secure handling of all inventory items
- Communicate operational observations and corrective measures via proper reporting channels. Follow up on the progress of any corrective actions including staff procedures and low inventory counts.
- Provide on-the-job coaching and added training to those in need of further development
At Alpino Detroit, we are committed to delivering exceptional guest experiences and providing a positive work environment for our team members. If you are a motivated and customer-focused individual who is passionate about delivering high-quality service, we encourage you to apply for this exciting opportunity.
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