Team Lead

3 weeks ago


Cupertino, California, United States CIBT Full time

bAboutCIBT:/bbrCIBTisaleadingglobalproviderofimmigrationandvisaservicesforcorporationsandindividuals.Withover25yearsofexperience,wehaveestablishedourselvesastheprimaryserviceproviderto75%ofFortune500companies.brbrbOurServices:/bbrWeofferacomprehensivesuiteofservicesundertwoprimarybrands:NewlandChase,awholly-ownedsubsidiaryfocusedonglobalimmigrationstrategyandadvisoryservicesforcorporationsworldwide,andCIBTvisas,themarketleaderforbusinessandothertravelvisaservicesforcorporateandindividualclients.brbrbOpportunityatCIBT:/bbrWeareseekingahighlyskilledTeamLeadtoassisttheOperationManagerintherunningofday-to-dayprocesses.Thesuccessfulcandidatewillhaveanactiveroleinmanagingthedistributionofworkacrossthepassportandvisaconsultants,providingfirst-levelsupport,andparticipatingintraininganddevelopment.brbrbKeyResponsibilities:/bbrPerformopeningandclosingproceduresasdirectedbymanagementbrAdheretodeadlinesandachieveclientrequestsbydatesbrHandlehigher-levelandmorecomplexclientfiles,assistinassigningfilestoappropriateconsultants,andmonitorconsultants'dailyworkloadbrReviewandpreparevariouspassportandvisaapplicationsandsupportingdocumentsforsubmissiontoembassiesandconsularofficesbrEnsureconsultantsprovidequalitycustomerservice,investigateandresolveproblemsescalatedbyconsultantsandclientsbrMaintaindeepcontentknowledgeonallaspectsofCIBT'sbusinessprocesstocompleteordersandmaximizesystemscapabilitiesbrbrbRequirements:/bbrBA/BSorassociate'sdegreeandtwoyears'experienceorequivalentcombinationbrStrongcommunicationandinterpersonalskills,withtheabilitytoconveydetailedinformationaccuratelyandclearlybrExcellentorganizationalandtimemanagementskills,withtheabilitytoadapttochangingcircumstancesandprioritizeworkaccordinglybrProficiencywithcomputersoftwareandaptitudeforlearningnewprogramsbrbrbCompetencies:/bbrThefollowingcompetencieshavebeenidentifiedascriticalforsuccessintherole:teamwork,communication,problem-solving,organizingandexecuting,initiative,adaptingandcoping,andexpertise


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