ServiceNow Technical Expert
5 days ago
Saxon Global is a global leader in providing innovative solutions to the IT industry. We are committed to empowering our customers to succeed in an ever-changing world.
Job Title: Technical Support Engineer
Job Summary:
We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional support to our clients, managing and resolving complex technical issues, and mentoring junior team members.
Duties and Responsibilities:
- Manage and resolve complex technical issues
- Mentor and guide junior team members
- Collaborate with internal stakeholders to identify and prioritize technical requirements
- Stay up-to-date with the latest ServiceNow technologies and best practices
Required Skills and Qualifications:
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in a technical support role
- Excellent communication and problem-solving skills
- Strong understanding of ITIL and service management principles
Preferred Skills and Qualifications:
- Experience with ServiceNow platform and tools
- Knowledge of Linux/Unix operating systems
- Familiarity with scripting languages such as Python or Perl
- Ability to work in a fast-paced, dynamic environment
Benefits:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and supportive work environment
- Recognition and rewards for outstanding performance
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