Senior Trade Support Specialist
3 weeks ago
Location: Remote/Hybrid
Position Type: Contract, possible temp-to-perm
Duration: 6+ months
Rate: $50.00/hr
Responsibilities:
- Lead and participate in client onboarding processes, including user acceptance testing, internal and external setup, and go-live calls.
- Resolve trade discrepancies on T and post-T with internal and external parties.
- Interact directly with clients and handle escalations related to trade issues.
- Respond to client queries and provide reporting on the designated client reporting platform.
- Collaborate with IT developers to define infrastructure upgrades and maintenance requests.
- Manage trade life cycle events, including daily option exercises/expirations and NDF fixings.
- Coordinate with internal stakeholders such as Risk, Credit, Legal, Collateral, Back Office, Sales, and IT.
- Monitor limit utilization for OTC, FXPB, and ETD businesses, investigating and reporting any breaches.
- Distribute monthly invoices and monitor fee collection.
- Undertake ad hoc project work related to internal controls, MIS reporting, process improvements, and client-specific reporting requirements or integration enhancements.
- Strong organizational and analytical skills.
- Good product knowledge.
- Proficient in Excel.
- Excellent verbal and written communication skills.
- Ability to maintain focus in a fast-paced environment.
- Ability to consistently meet deadlines.
- Works well within a team environment.
- Attention to detail and accuracy.
- Service-oriented with a spirit of continuous improvement.
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