Service Advisor Position
4 weeks ago
Delray Buick GMC is a leading automotive dealership located in Delray Beach, Florida. We are dedicated to providing exceptional customer service and top-quality vehicles to our clients. We are part of the Garber Automotive Group, established in 1907, currently operating 28 Franchise Dealerships, 53 Used Car Locations and a Lending Institution Specializing in SubPrime Auto Loans.
Description of the Role
We are seeking a highly motivated and customer-focused individual to assist customers with their vehicle service needs and ensure their satisfaction throughout the process. As a Service Advisor, you will be responsible for interacting with customers to determine their vehicle service requirements, providing accurate cost estimates and timeframes for service and repairs, scheduling service appointments and managing the service queue, coordinating with technicians to ensure timely completion of vehicle repairs, communicating with customers regarding the status of their vehicle and any additional service recommendations, and handling customer inquiries and concerns in a professional and efficient manner.
Responsibilities
• Interact with customers to determine their vehicle service requirements
• Provide accurate cost estimates and timeframes for service and repairs
• Schedule service appointments and manage the service queue
• Coordinate with technicians to ensure timely completion of vehicle repairs
• Communicate with customers regarding the status of their vehicle and any additional service recommendations
• Handle customer inquiries and concerns in a professional and efficient manner
Requirements
Prior experience in a customer service role, preferably in the automotive industry. Excellent communication and interpersonal skills, strong organization and time management abilities, ability to work in a fast-paced environment, proficiency in computer systems and software, and a valid driver's license are required. We offer a competitive benefits package, including 401k with company match up to 3%, health, vision, and dental insurance at competitive rates, employee purchase program for parts, service, and vehicles, closed on all major holidays, bonus structures available, and paid vacation.
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